Job Responsibilities : Benefits Services Representative Texas CAC
Salary : $14.53 an hour
Company : Veteran Government Services LLC
Location : Remote US
Primary duties may include but are not limited to:
Responds to caller questions via telephone and written correspondence regarding benefits contracts eligibility and claims.
Successfully complete five weeks of paid new hire training and perform duties taught in virtual (at-home) training.
?Operate a PC to obtain and extract information documents information activities and changes in the database.
Thoroughly documents inquiry outcomes for accurate tracking and analysis.
Coordinates with various functions within team to ensure Tri-care member requests and questions are handled and in a timely manner.
Working with the support of a virtual (at-home) supervisor receives and place follow-up telephone calls / e-mails to answer questions and when necessary escalate complex requests to senior team members or supervisors.
Seeks understands and responds to the needs and expectations of internal and external customers in a manner that meets quality member experience and first-time issue resolution objectives.
Proven ability to work from home offices Monday through Friday 8:00 AM to 7:00 PM Eastern Time.
Prior customer service experience is desirable preferably in a call-center environment handling inbound calls e-mail and chat.
A genuine desire to support customers with the highest level of quality customer experience and accuracy.
Proactively manage issues that prevent your ability to maintain a productive work environment (e.g. local internet issues that impacts your ability to maintain the required connectivity).