Job Responsibilities : Sales Support Specialist (Remote)
Salary : $45,900 – $76,500 a year
Company : Steelcase
Location : Remote US
- Deliver timely support to assigned Designtex Sales Representatives to establish and maintain an effective customer experience.
- Support up to four assigned Sales Representatives with sales-related support associated with business opportunities / sales orders in their territory.
- Answer the Company’s ACD call line and provide customer assistance in a timely and thorough manner.
- Maintain up to date on the Company’s products, to enable timely and accurate assistance to sales representatives and customers.
- Assist assigned Sales Representatives with the entry and maintenance of Project Central.
- Actively participate in key projects to assist your assigned Sales Representatives with delivering exceptional customer experiences and in identifying and developing business opportunities.
- Supplement and partner with pricing team in the management and resolution of credits, invoicing, and order pricing corrections.
This role can be performed remotely. Must be willing and able to work 9-5pm Pacific Standard Time.Required Education/Experience:
- Experience in the textile A&D industry highly desired.
- Bachelor’s degree or equivalent professional experience.
- Minimum of two (2) years of customer service related experience required.
- Ability to effectively analyze and interpret order requests to ensure accuracy of order entry.
- Proficient in AS400 Order processing systems.
- Strong interpersonal skills.