Work from Home Customer Service Jobs (Apply Now)

Essential Role Responsibilities

• Support a culture that is consistent with 6 Degrees Health values and beliefs
• Participate in new plan implementations and conference calls with active plans
• Work with clients to openly discuss issues and take appropriate actions, involving other team members and departments as necessary
• Educate clients on 6 Degrees Health processes and maintain appropriate expectations
• Proactively reach out to clients to gauge satisfaction, highlight successes, and identify potential problems before they become pain points
• Effectively communicate with clients to obtain necessary information and provide regular updates
• Coordinate standard monthly reporting and other client reports as necessary
• Track client issues and all communication in online CRM system, spreadsheets, etc.

Minimum Role Requirements

Education

• College Degree or equivalent work experience strongly preferred

Experience

• 2 years of customer service experience required
• 2 years of account management experience preferred
• Healthcare background strongly preferred

Required Skills

• Experienced with client-facing roles
• Loves variety and daily challenges
• Organized and good at prioritization
• Great at internal and external communication