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Job Responsibilities : Client Service Specialist

Salary : $15 per hour

Company : 6 Degrees Health DX, LLC

Location : Remote US
Job Summary

As the Client Service Specialist, every day is different. You’ll often be on calls and video conference with brokers, employers, and/or TPAs as well as your 6 Degrees Health team, working in Salesforce to keep account activities moving forward, and helping to resolve requests and issues for our clients. This is a remote position.

Essential Role Responsibilities

  • Support a culture that is consistent with 6 Degrees Health values and beliefs
  • Participate in new plan implementations and conference calls with active plans
  • Work with clients to openly discuss issues and take appropriate actions, involving other team members and departments as necessary
  • Educate clients on 6 Degrees Health processes and maintain appropriate expectations
  • Proactively reach out to clients to gauge satisfaction, highlight successes, and identify potential problems before they become pain points
  • Effectively communicate with clients to obtain necessary information and provide regular updates
  • Coordinate standard monthly reporting and other client reports as necessary
  • Track client issues and all communication in online CRM system, spreadsheets, etc.

Minimum Role Requirements


  • College Degree or equivalent work experience strongly preferred


  • 2 years of customer service experience required
  • 2 years of account management experience preferred
  • Healthcare background strongly preferred

Required Skills

  • Experienced with client-facing roles
  • Loves variety and daily challenges
  • Organized and good at prioritization
  • Great at internal and external communication

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