Work at Tesla Technical Support Specialist 2021 Apply Soon

As a Support Engineer, you’ll respond to support questions from our range of customers, collaborate with the developers and product teams on characterizing, reproducing, and fixing issues, add to our documentation and training materials, host webinars, and work with our open-source community on GitHub and elsewhere. You will be a key part of our 24/7 support presence, supporting our on-premise customers and SaaS users.

Responsibilities:

• Support a global customer base via GitHub, community, email or ticketing systems

• Demonstrate ownership, follow-through with customers and drive issues to resolution

• Reproduce customer issues and test new product functionality

• Partner with customers to achieve their desired goals by illustrating best practices

• Adhere to contractual SLAs for responsiveness

• Update and extend documentation

Qualifications:

• Experience in a customer-facing position

• Excellent English written and verbal communication skills

• Empathy for people facing technical challenges

• 4+ years of technical work experience: support, development, engineering, etc.

• Significant experience in Linux-based application hosting environments, administration experience a plus
• Proficient in at least one scripting language (Ruby, Python, Bash, etc.)

Nice to have:

• Familiarity with Automation tools such as Ansible, puppet

• Software development experience, particularly Golang is a plus
• Git or other version control systems experience
• Familiarity with system monitoring tools and practices (nagios, zabbix, Zenoss, Sensu, Chronograf)