Work At Home as a Customer Service Representative

Teleperformance is a global leader in providing exceptional omnichannel customer experiences since 1978. Our impacts are far-reaching, spanning over 62 countries and interacting with over 38% of the world’s population. This kind of growth wouldn’t have been possible without the dedication of our people who continue to provide outstanding customer service in every opportunity. Here, your success is our success.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people’s lives and make the world a better place.
Responsibilities:
Responsibilities

As a representative, you will be responsible for providing support for initial auto loss calls and status updates which includes the following:

• Inbound Calls
• Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
• Process notices and ensure accuracy of bills
• Process transactions and documentation for account holders.
• Work with confidential customer information
• Appropriately communicate with customers

Qualifications:
What We’re Looking for

• Bachelor or Associate degree preferred
• Six months customer service experience required
• Ability and comfort to use Windows operating systems
• Ability to type at least 25 WPM
• Proven oral & written communication skills
• Attentive to details
• Ability to use Windows operating systems
• Willing to consent to pre-employment background screening
• Availability to work various shifts preferred