Walgreens Work from Home | Remote Call Center Specialist

Job Responsibilities : Remote Call Center Specialist

Salary : $13 an hour

Company : WALGREENS

Location : Remote US

Educational requirements : High School

Job Summary

Responsible for a high volume of inbound and outbound calls with customers physician offices patients or third party providers about the company’s products or services following standard SOPs and procedures working under direct supervision.
Job Responsibilities

  • Resolves routine general questions and problems submitted by customers physician offices patients and third party vendors via different sources with limited variety following established guidelines and standard SOPs and procedures. Utilizes all available information to choose the best solution and resolve customer concerns. Directs complex questions and problems to more senior staff level.
  • Uses a computer application to log and track inquiries as well as to check the status of items that require follow-up or involvement of other parties. Documents contact interactions records details complaints comments and actions taken.
  • Coordinates with other functional areas as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
  • Contacts customers physician’s office patient or third party vendor to respond to inquiries or to notify them of investigation results and planned adjustments.
  • Handles inquiries for one or more lines of business.

Basic Qualifications

  • High School Diploma or GED.
  • Intermediate level keyboarding skills (at least 25 WPM touch typing formatting documents).
  • Basic level PC skills (for example: start up and shut down computer use mouse to point and click start and close programs switch between programs save files print documents and/or access information on-line).
  • Basic Search Engines skills to include opening a browser typing in URLs in the correct location using a search engine bookmarking a site navigating using back/forward/stop buttons and filling out forms online.
  • Communicate effectively in writing and verbally.
  • The following locations are not eligible for this opportunity: Alabama Washington California Massachusetts DC Alaska Hawaii New York Puerto Rico and Chicago IL.
  • This is a work at home position. To be eligible for this role you will be required to have an active home phone line (cell and VOIP not supported) and high-speed internet connection (DSL and Satellite not supported) at the time of your application. These utilities will not be reimbursed by Walgreens

Preferred Qualifications

  • Experience in Retail or healthcare.
  • Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
  • Intermediate level keyboarding skills (at least 35 WPM touch typing formatting documents).
  • Fluency in Spanish and English.

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