Virtual Work From Home Technician Scheduler 2021

Company Overview:

ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we.Above all, our mission is clear: we help save lives for a living.

Check out more about life at ADT here.

Major Responsibilities:

• Balancing technician schedule efficiency and productivity given customer expected arrival times
• Ensuring customer appointment times are me
• Reprioritization of jobs as required to meet customer commitments
• Providing timely customer notification on appointment changes or delays
• Strategic planning of schedule concerning technician skill set, training and time off
• Problem solving of scheduling exceptions brought forth such as sooner requests, pending requests and escalated customer inquiries

Experience:

• RSS and/or PS experience preferred.