Job Responsibilities : Customer Service Representative (Inbound Call Center and Chat Inquiry)
Salary : $13 per hour
Company : Envision Healthcare
Location : Conshohocken, PA 19428 US
Educational requirements : High School
This position requires employees to handle heavy inbound telephone and chat inquiries from patients, attorneys or other interested parties in a high-volume call center environment along with resolving various written correspondence from insurance companies and patients. This is NOT a sales position, this is a true customer service position.
- Handle incoming calls and chats from patients and attorneys to resolve problems and answer questions.
- Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers.
- Follow-up on complicated calls and chats to ensure customer satisfaction.
- Resolve written inquiries from patients.
- Become familiar with necessary client information.
- Become familiar with and understand payor and state rules and regulations.
- Responsible for adhering to Information Security Policies and ensuring Envision is as secure as possible.
- Proof of High School Diploma or GED
- Previous experience in a call center environment preferred. (Medical insurance background a plus)
- Strong written skills.
- While experience in medical billing is not required for this position, selected candidates must show a stable and consistent work history
- Excellent verbal communication skills
- Working knowledge of basic math including percentages
- Working knowledge of basic computer functions, with an emphasis on typing
- Ability to multi-task and strong attention to detail