Virtual Telehealth Jobs | Customer Service Representative 2021

This position requires employees to handle heavy inbound telephone and chat inquiries from patients, attorneys or other interested parties in a high-volume call center environment along with resolving various written correspondence from insurance companies and patients. This is NOT a sales position, this is a true customer service position.

Responsibilities:

• Handle incoming calls and chats from patients and attorneys to resolve problems and answer questions.
• Navigate both the billing software and intranet to provide the most accurate answers to the inbound callers.
• Follow-up on complicated calls and chats to ensure customer satisfaction.
• Resolve written inquiries from patients.
• Become familiar with necessary client information.
• Become familiar with and understand payor and state rules and regulations.
• Responsible for adhering to Information Security Policies and ensuring Envision is as secure as possible.

Qualifications:

• Proof of High School Diploma or GED
• Previous experience in a call center environment preferred. (Medical insurance background a plus)
• Strong written skills.
• While experience in medical billing is not required for this position, selected candidates must show a stable and consistent work history
• Excellent verbal communication skills
• Working knowledge of basic math including percentages
• Working knowledge of basic computer functions, with an emphasis on typing
• Ability to multi-task and strong attention to detail