Job Responsibilities : Virtual Call Center Customer Experience Associate
Salary : $13 per hour
Company : Cox Communications Inc
Location : Remote US
VIRTUAL CALL CENTER CUSTOMER EXPERIENCE ASSOCIATE
Connections are important, and were not talking about pairing a Bluetooth. Were talking about that remarkable connection that happens between a customer and an associate who truly “gets” their needs. Its that “I wanna keep coming back” feeling of delight that we aspire to make as commonplace and predictable as the smile a solid game of peek-a-boo brings to the face of a newborn.
What Youll Do
- Youll be a real-time troubleshooter for customers in need, helping them get their heads around their equipment and how to use it. From changing passwords to setting DVRs, youll help them navigate challenges with clarity and professionalism.
- No IT degree required, just a passion for helping customers.Youll strive to resolve issues on the first call, ensuring our customers never get lost in a frustrating call transfer maze
- . Youll also provide world-class service by selling them solutions that enrich their experiences.And speaking of customer experiences, youll totally own that.That means youll be expected to think and act in ways that put our customers first, exceeding their expectations with world-class customer service.
Who You Are
Youre as comfortable with customers as you are with computers, handling both with sage-like wisdom and patience. Constant change doesnt clog up your bandwidth. You can adapt to whatever comes your way with curiosity and enthusiasm. Youre personable, creating authentic connections with customers and can be a product ambassador to educate them on our products and services.
Youre confident in your ability to troubleshoot technical issues and upsell when the moment is right. Youre always aiming for the Cloud, dedicated to constant improvement of your technical skills, knowledge, and understanding.