Job Responsibilities : Virtual Customer Service Representative – Seasonal
Salary : $15 an hour
Company : Victoria’s Secret
Location : Remote US
The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions.
- Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
- Utilize selling skills to make effective recommendations to our customers
- Interpret company policy and procedures in servicing customers
- Our business is open 24-hours a day/ 7 days a week and we anticipate having a variety of start times to choose from.
- During high volume peak weeks employees are required to work overtime and certain blackout days (Black Friday and Cyber Day)
- Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures