Victoria Secret Work at Home | Customer Service Representative

Job Description:

The Virtual Seasonal Customer Service Representative will delight our customers by assisting them with ordering, sizing, checking availability and navigating our website. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions.

Additional Benefits:

• Up to 40% discount at Victoria’s Secret and Bath & Body Works
• Work from home
• 8 hours of holiday pay upon hire

Responsibilities:

• Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
• Utilize selling skills to make effective recommendations to our customers
• Resolve customer issues while utilizing negotiation skills
• Efficiently handle inbound contacts from customers, resolving any issues, questions or concerns
• Enter information into the company database

Qualifications:

• Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
• Must have professional phone presentation and communication skills