Job Responsibilities : Virtual Customer Service Representative – Seasonal
Salary : $15 an hour
Company : Victoria’s Secret
Location : Remote US
. In this role, you could be responsible for taking incoming calls, emails or chats from customers regarding lost packages, exchanges/returns, shipping information, billing and a number of other questions. Every contact requires the representative to utilize selling skills to make effective recommendations to our customers and to act in a timely, tactful and professional manner at all times while assisting and resolving customer questions or concerns.
- The base rate of pay is $15.00 per hour.
- 10% per hour shift differential for any evening hours worked during the week as well as all day Saturday and Sunday
- Up to 40% discount at Victoria’s Secret and Bath & Body Works
- Work from home
- 8 hours of holiday pay upon hire
- Live the brand values in all that you do and day-to-day interactions: The Customer Rules, Passion Leads to Success, Inclusion Makes Us Stronger, and It Matters How We Play the Game.
- Utilize selling skills to make effective recommendations to our customers
- Interpret company policy and procedures in servicing customers
- Candidates must reside within Ohio, Kentucky, Indiana, Georgia, New Mexico, Texas or Tennessee.
- Remote work allowed. #LI-Remote.
- Must have customer service experience that involved making selling recommendations, resolving issues, utilizing negotiation skills, answering questions, providing information about policies & procedures
- Must have professional phone presentation and communication skillsl