USAA San Antonio Jobs | Business Support Analyst I

Purpose of Job

Primary Responsibilities:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies and procedures for business activities.
• Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Develops and maintains a understanding of overall moderately complex business functions.

Minimum Requirements:

• Bachelor’s Degree OR 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.
• 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Knowledge of business analysis tools for ex: MS Visio MS Excel, Tableau, SQL.

Preferred Experience:

• Experience working with financial data.
• Experience preparing and presenting dashboards.
• Experience with researching and resolving member or cardholder exceptions.
• Experience with travel and expense modules, banking tools and systems.