US Bank Work from Home (Kansas Home-based)

Performs a variety of document processing and record keeping tasks associated with customer accounts that require a thorough knowledge of products and services in the assigned area. Duties may include entering new account information; changing information on existing accounts; recording transactions; answering customer inquiries; receiving classifying consolidating and summarizing documents and information; completing reports and providing administrative support. Responsibilities may also include customer service duties such as answering customer inquiries resolving customer problems and responding to customer requests for information.

Basic Qualifications

• High school diploma or equivalent

Preferred Skills/Experience

• In-depth knowledge of products services terminology procedures and systems related to assigned area
• Strong customer service skills
• Ability to manage multiple projects and deadlines simultaneously while maintaining a high level of customer service
• Ability to identify and resolve/escalate complex problems
• Proficient computer skills especially Microsoft Office applications
• Excellent verbal and written communication skills