UnitedHealth Group Remote Jobs | Customer Care Coordinator

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work . SM

Primary Responsibilities:

• Provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
• Serve as a single point of contact for the customer and form a strong relationship to support them
• Own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
• Research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
• Respond to and own consumer inquiries and issues
• Conduct proactive research on assigned member accounts to identify service issues.

Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent work experience
• Minimum of 4+ years of combined education, work and/or volunteer experience

Preferred Qualifications:

• Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
• Social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
• Sales or account management experience
• Customer Service Experience

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service