UnitedHealth Group Remote Jobs | Customer Care Coordinator 2021

Combine two of the fastest – growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making Healthcare data available wherever and whenever people need it, safely and reliably.

Primary Responsibilities:

• Ensures quality customer service for internal and external customers
• Handles all incoming phone calls and identifies/assess customers’ needs accurately and timely regarding potential third party liability
• Solves problems systematically, using sound business judgment
• Applies appropriate communication techniques when responding to customers
• Recommends customer service strategies and related improvements/enhancements
• Maintains timely, accurate documentation for all phone call interactions
• Consistently meets established productivity, schedule adherence, and quality standards
• Seeks involvement in continuous quality and process improvement initiatives when warranted

Required Qualifications:

• High School diploma / GED (or higher)
• 1+ years of customer service experience analyzing and solving customer problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties
• Proficient computer skills including Microsoft Office programs such as Microsoft Excel (general spreadsheet navigation, data entry and sorting), Microsoft Word (creating and editing word documents) and Microsoft Outlook (email and calendar) and the ability to learn new and complex computer system applications

Telecommuting Requirements:

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Ability to keep all company sensitive documents secure (if applicable)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Physical and Work Requirements:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, long periods working at a computer
• For onsite representatives – service center environment with moderate noise level due to