TTEC Work from Home

Job Responsibilities : Senior Principal, Project Management

Salary : 82104 per Year

Company : TTEC

Location : Remote US

Senior Principal Project Management

Sr. Principal Project Manager – Global Project Management Services

TTEC is seeking a seasoned Sr. Principal Project Manager Global Project Management Services to join our Customer Management Services team. This is a work from home position and the successful candidate can be located anywhere in the United States or Canada!

TTEC ‘s Global Project Management Services team (GPMS) is directly responsible for the deployment of projects on a global scale including but not limited to new or expansion client business internal projects corporate business segment and/or enterprise level initiatives. Responsibilities include presales support new business due diligence and/or project requirement gathering engagements.

What you’ll be doing:

The Senior Principal of Global Project Management Services is expected to employ the appropriate sense of urgency effectively prioritize and take independent action within complex project environments. Consistently demonstrate the ability to effectively communicate influence negotiate and promote positive outcomes when dealing with sensitive matters; facilitate and manage diverse audiences within varied business environments demonstrate a high degree of proficiency in the propagation and enactment of end to end global procedures. This position requires very minimal supervision from senior management and is expected to consistently perform well while working independently and leading project teams.

What you’ll bring to us:

  • Risk identification and mitigation
  • Escalation and change management
  • Communicate and document key program requirements and status to clients internal team members and other key stakeholders including an executive audience
  • Build manage and maintain master project documentation
  • Partner with internal teams stakeholders senior executive level parties and external clients
  • Support the deployment promotion and achievement of departmental and corporate strategy business goals and objectives.

What skills you’ll need:

  • BA/BS or equivalent relevant experience
  • Experience in a formalized project management role leading the deployment of medium to large scale global projects including the management and oversight of diverse functional project teams on a global scale. Capable of effectively facilitating meetings and developing and executing detail-oriented project plans and deliverables.
  • Experience in the call center and/or business process outsourcing industry
  • Experience with client facing senior and executive level management communications and formal presentation delivery
  • Experience with project management and word processing software spreadsheet and flowcharting applications
    • (MS Project MS Office Excel and Visio)
  • Project Management Certification: Project Management Professionals (PMP)

Who We Are:

TTEC is a pioneer in customer experience engagement and growth solutions. Our 40000+ employees serve customers in more than 80 countries and 50 languages across social mobile and digital channels. We utilize a holistic approach applying solutions from our four customer experience segments-Consulting Technology Care and Growth-to help companies provide an amazing experience to their customers inspire customer loyalty and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients their customers and each other.

Our Care organization utilizes an integrated platform of people process and technology leveraging more than 30 years of best practices to build customer value. Simply put our Care team has a legacy of success. The Senior Project Manager is a key part of this team and will impact our global operation as part of a world class team of professionals.

Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC and any of our subsidiaries will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.

Primary Location

: US-CO-Englewood


: Project Management


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