Job Responsibilities : Technical Customer Support Representative
Salary : $15 per hour
Company : Transcom
Location : Remote US
Educational requirements : High School
In this Full-Time employee role, you’ll support our client’s customers with their questions related to billing and account maintenance, as well as more advanced technical issues with their devices. Customers may have questions about services on their account, need help enrolling in or canceling a service, or disputing a charge. Many of the customers that you will work with are already technically savvy and need assistance above and beyond the everyday technology issues.
We’ve got an exciting career opportunity for you, if you can:
- Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment
What’s In It For You?
- Position as a Transcom employee (not an independent contractor)
- Computer for this role is provided by Transcom
- Paid Vacation
- Health Benefits for you and your family
- 401(k) Investment options with employer match opportunities
- 100% work at home, including training
- Employee Assistance Program
- Ability to develop your skills and grow your career
- An opportunity to work for a company passionate about people
Requirements
- At least 18 years or older
- High School Diploma, or equivalent
- Able to successfully pass a criminal background check
- Able to work full-time (32-40 hours per week) with overtime opportunities as needed
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