Job Responsibilities : Field Technical Specialist, Fremont, CA
Salary : $23 per hour
Company : Tesla
Location : Remote US
- Provides high level technical field support to, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and troubleshooting our vehicles.
- Engage in technical training and coaching to the field by providing the latest diagnosis product changes and information.
- Responds to situations where service technicians or product support has failed to isolate or fix an issue
- Intercept and resolve technical escalations that would normally need to be resolved by specialized Service Engineers.
- Work directly with the field to reduce and eliminate systemic technical causes of vehicles aging in service.
- Create, edit, and improve technical articles and other service reference systems at Tesla.
- Investigate and report on high profile incidents in cooperation with Tesla Legal and Engineering.
- Will potentially spend 50-60% of the time on site or traveling in the region. Some travel outside the region will also occur.
- Degree or Certificate from a University/College program in Automotive Technology or the equivalent in experience, as well as evidence of exceptional ability.
- Automotive Service Technician background required.
- Experience in diagnosing hardware and software systems. Previous roles performing field or remote support of complex software or hardware, like in the role of a field or remote application engineer, is extremely beneficial.
- Experience with Python, C/C++ or an equivalent scripting language are a distinct advantage.
- Ability to establish priorities and manage workload effectively and efficiently.
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