Tesla Careers and Employment | Virtual Store Leader

The Role:

The role of the Virtual Store is to educate, inspire and skillfully guide Tesla’s potential customers through the vehicle and configuration and sales process in a digital manner. The Virtual Store team focuses on product knowledge, financing options, trade-ins, delivery and providing customers with a memorable customer experience. The Virtual Store Leaders is responsible for their team executing these activities at the highest possible level, while innovating and improving processes to make them more efficient and streamlined for both our advisors and customers.

Responsibilities:

• Build, develop and grow a team of virtual Tesla Advisors
• Monitor employee productivity which consist of but not limited to: direct sales, delivery functions, inbound &
• outbound queues, icoming phone calls and ownership outreach.
• Communicate and implement all relevant changes that impact the team regarding policy and procedure
• Collaborate with other departments in efforts to clear roadblocks and build stronger relationship
• Set team and individualgoals to meet expectations and manage on-going performance
• Train and mentor new team members as well as identify and mentor future team leaders

Qualifications:

• Bachelor’s degree or equivalent professional experience
• 3+ years of phone sales or customer service or experience in managing an inbound/outbound call center environment
• Experience in managing remote and virtual teams is an asset but not a requirement
• Self-starting entrepreneur with exceptional management and coaching skills
• Great organizational skills with an eye for detail and the ability to make decisions that are in line with Tesla standards
• Proficient with standard corporate productivity tools (email, voicemail, MS Office, SharePoint, internet navigation, CRM applications)