Teleperformance Work from Home | Customer Service Representative

• Work from home!
• We hire Nationwide excluding the following states: Alaska, California, Hawaii, Oregon, South Carolina and Washington.
• We provide equipment, you will just need to provide a quiet work environment, free from any distractions, and strong internet service.
• Paid training and competitive wages
• Bonuses
• Referral – Unlimited $500 per referral bonuses (The person you refer must be employed for at least 60 days)
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Employee wellness and engagement programs

Responsibilities:
Your Responsibilities

Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.

• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Qualifications:
What We’re Looking for

• High School Diploma or equivalent
• 18 years of age or older
• 6 months sales experience minimum
• Typing 35 WPM
• Be proficient in PC operation and navigation