PRIMARY DUTIES AND RESPONSIBILITIES:

• Provide adherence services focused on primary non-adherence and in-home injection training
• Coordinate in home injection training support to cover techniques, review of injection materials, supplies, appropriate disposal and continued patient follow up
• Provide consumer support in a call center environment for patients receiving treatment.
• Risk assess patient for compliance and adherence to treatment regimen
• Identify barriers to care
• Support patient care planning and development of short and long term goals
• Provide information about disease process
• Provide emotional support to patient and family members
• Accepts inbound calls and makes outbound calls to enrolled patients
• Receives notification through, but not limited to: web portal, live chat, patient assistance program, fax enrollment form, electronic enrollment form or phone; calls patient to provide information about the product, program, send out information kits if needed and management advise for any side effects
• Enter all consumer activities accurately in clinical data base
• Intakes and reports adverse events as directed
• Provide case management support
• Provide patient support for payer policies and coverage issues

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

Must possess a current license issued by a state or states or jurisdiction(s) within the United States, and be unrestricted in any state with the ability to obtain licensure in all 50 states

Graduation from an accredited nursing program

Experience with and/or potential to provide high quality customer service

3 years nursing experience required

Telephonic experience a plus

Certification may be required

Graduation from an accredited nursing program

Case management experience preferred