Technical Support Specialist – Game Servers (LIMITED HOURS)

What you’ll do:

• Maintain a positive, empathetic, and professional attitude
• Provide timely correspondence to customers via email, social media, or chat
• Investigate, predict, log, and resolve issues pertaining to game servers
• Install server types, plugins, mods, and more

What you must have:

• A problem-solving mindset with a desire to improve the customer experience
• Resourcefulness with the ability to resolve complex support inquires
• Excellent communication skills
  • Ability to translate complex resolutions into user-friendly responses
  • Ability to communicate customer feedback through appropriate channels
• Passion for gaming (or gaming-adjacent activities) and a knowledge of server hosting/SaaS
• Willingness to learn and contribute to ongoing documentation

What you should have:

• Experience in a customer-facing role, preferably in gaming, SaaS, or tech
• Experience with MySQL, FTP
• Experience with Intercom or CRM software