Job Responsibilities : Technical Support Specialist – Game Servers (LIMITED HOURS)
Salary : $30 per hour
Company : CubedHost
Location : Remote US
What you’ll do:
- Maintain a positive, empathetic, and professional attitude
- Provide timely correspondence to customers via email, social media, or chat
- Investigate, predict, log, and resolve issues pertaining to game servers
- Install server types, plugins, mods, and more
What you must have:
- A problem-solving mindset with a desire to improve the customer experience
- Resourcefulness with the ability to resolve complex support inquires
- Excellent communication skills
- Ability to translate complex resolutions into user-friendly responses
- Ability to communicate customer feedback through appropriate channels
- Passion for gaming (or gaming-adjacent activities) and a knowledge of server hosting/SaaS
- Willingness to learn and contribute to ongoing documentation
What you should have:
- Experience in a customer-facing role, preferably in gaming, SaaS, or tech
- Experience with MySQL, FTP
- Experience with Intercom or CRM software
Click Here : Apply Now
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