Technical Support Specialist – Game Servers (LIMITED HOURS)

Job Responsibilities : Technical Support Specialist – Game Servers (LIMITED HOURS)

Salary : $30 per hour

Company : CubedHost

Location : Remote US

What you’ll do:

  • Maintain a positive, empathetic, and professional attitude
  • Provide timely correspondence to customers via email, social media, or chat
  • Investigate, predict, log, and resolve issues pertaining to game servers
  • Install server types, plugins, mods, and more

What you must have:

  • A problem-solving mindset with a desire to improve the customer experience
  • Resourcefulness with the ability to resolve complex support inquires
  • Excellent communication skills
    • Ability to translate complex resolutions into user-friendly responses
    • Ability to communicate customer feedback through appropriate channels
  • Passion for gaming (or gaming-adjacent activities) and a knowledge of server hosting/SaaS
  • Willingness to learn and contribute to ongoing documentation

What you should have:

  • Experience in a customer-facing role, preferably in gaming, SaaS, or tech
  • Experience with MySQL, FTP
  • Experience with Intercom or CRM software

Click Here : Apply Now