Job Responsibilities : Team Leader-Operations Banking & Servicing Overnight
Salary : $24 per hour
Company : Amex
Location : Remote US
Education : High School
- Lead & hire a team of 12-16 CCPs pioneering the servicing of financial services/card/banking products.
- Manage multiple servicing channels
- Goal setting, Performance reviews, training and development of direct report
- Monitor customer servicing calls & chats to ensure flawless servicing execution/treatment and Conduct Coaching & Feedback sessions
- Manage Colleague Engagement & Belonging
- Meet Compliance & Governance for all processes and policies
- Lead and maintain Colleague Engagement and morale through building a diverse & inclusive team
- Define what willing looks like by consistently and effectively provide coaching and feedback to help colleagues maximize their performance
A secure home office, located at your confirmed address of residence, free from background noice and other distractions.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.