TD Bank Jobs – Careers & Jobs US

The Fraud Agent I provides a range of analytical adjudication detection operational escalation and/or evaluation process support for a defined area or function like Claims/Detection/Specialty within the Fraud group. This role is generally responsible for minimizing losses to customers and the Bank and contributing to the management of adverse impacts and reputational risks as part of the resolution and recovery process.

• Works autonomously within established procedures and/or is responsible for activities involving multiple steps systems and jurisdictions
• Requires working knowledge and skills in a range of products and services processes procedures and systems in a set of focus areas where transactions could be characterized by moderate risk
• Gathers and analyzes data to identify and solve problems escalates as appropriate
• Uses judgement and understanding of process/policy risk when recommending exceptions outside general practices or guidelines
• Generally interacts with internal customers/partners for functions performed and/or external customers
• May provide process/policy guidance to others (e.g. within team internal partners)
• Focus of work spans from daily weekly to monthly activities
• Requires working knowledge in a range of technical processes and procedures through job related training and considerable on the job experience to perform a range of work assignments
• Requires solid knowledge of the business unit/operational functions as well as regulatory issues/requirements for jurisdictions supported
• Must be eligible for employment under regulatory standards applicable to the position.

• High School diploma required; Undergraduate degree preferred
• Skill in using computer applications including MS Office
• Ability to communicate effectively in both oral and written form
• Ability to work successfully as a member of a team and independently
• Ability to pay high attention to details
• Ability to analyze research organize and prioritize work while meeting multiple deadlines
• Ability to handle confidential information with discretion