Sykes Work from Home | Remote Technical Support Jobs 2021

• Assist customers with Intuit’s payroll programs; research and provide resolution to questions and problems
• Troubleshoot issues that are technical in nature, including hardware, software, and user login
• Solve problems that may be unstructured and require use of conceptual thinking skills
• Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’)

In this position, you’ll enjoy:

• Full-Time, Monday to Friday schedule with 8-8.5 hour shifts between 7am-7pm Mountain Time.
• Starting pay at $15.00/hour
• 100% Paid Training
• Full benefits package including medical, dental, vision, life insurance and company matched 401(k) retirement plan.
• Refer a friend program that pays up to $150 for every referral with no limits.

Required qualifications, skills and experience

Apply with us if you possess:

• A high school diploma/GED and are at least 18 years old.
• Ability to understand and communicate technical solutions and business value.
• Strong computer navigation skills, including search engine experience, browser navigation, typing in URL’s, completing forms online, etc.
• Able to work a 40 hours/week schedule with 8.5 hour shifts between the hours of 7:00 am-7:00 pm Mountain time, Monday to Friday.

Desired qualifications, skills and experience

Nice to have (but not required):

• Customer service background
• Experience with financial services, technology companies, or something similar