Support Jobs in IT for Freshers 2021

Job Responsibilities : Technical Support Service Desk (Mon-Fri 6am-3pm)

Salary : $17 – $19 an hour

Company : Trapp Technology

Location : Remote US

Educational requirements : High School

Salary $17.00 – $19.00 Hourly

Duties and Responsibilities:

  • Answers Level 1 inbound calls, support tickets and web chats,
  • Assesses customers technical support needs and handles/routes customers accordingly, using documented procedures and available tools
  • Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
  • Improves client references by writing and maintaining documentation


  • High School Diploma or GED equivalent, required
  • Minimum of two years customer support experience, required
  • Ability to type 30 WPM
  • Exceptional listening skills
  • Ability to communicate clearly and succinctly
  • Ability to compose grammatically correct, concise and accurate notes
  • Diagnose, troubleshoot and/or upgrade workstations and servers
  • A+ recommended but not required

Click Here : Apply Now