Job Responsibilities : Technical Support Service Desk (Mon-Fri 6am-3pm)
Salary : $17 – $19 an hour
Company : Trapp Technology
Location : Remote US
Educational requirements : High School
Salary $17.00 – $19.00 Hourly
Duties and Responsibilities:
- Answers Level 1 inbound calls, support tickets and web chats,
- Assesses customers technical support needs and handles/routes customers accordingly, using documented procedures and available tools
- Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
- Improves client references by writing and maintaining documentation
Qualifications
- High School Diploma or GED equivalent, required
- Minimum of two years customer support experience, required
- Ability to type 30 WPM
- Exceptional listening skills
- Ability to communicate clearly and succinctly
- Ability to compose grammatically correct, concise and accurate notes
- Diagnose, troubleshoot and/or upgrade workstations and servers
- A+ recommended but not required
Click Here : Apply Now
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