Support Jobs in IT for Freshers 2021

Salary $17.00 – $19.00 Hourly

Duties and Responsibilities:

• Answers Level 1 inbound calls, support tickets and web chats,
• Assesses customers technical support needs and handles/routes customers accordingly, using documented procedures and available tools
• Provides answers to clients by identifying problems, researching answers, and guiding clients through corrective steps
• Improves client references by writing and maintaining documentation

Qualifications

• High School Diploma or GED equivalent, required
• Minimum of two years customer support experience, required
• Ability to type 30 WPM
• Exceptional listening skills
• Ability to communicate clearly and succinctly
• Ability to compose grammatically correct, concise and accurate notes
• Diagnose, troubleshoot and/or upgrade workstations and servers
• A+ recommended but not required