Startek Work from Home | Bilingual Customer Service Representative

At Startek, we believe in a partnership both internally and externally with our clients and customers. We provide our services in multiple industries such as cable/telecommunications, education, financial, retail, healthcare, and a plethora of other mediums. Startek’s goal is to ensure that we align your skills within our unique industry allowing you and your customers to feel supported and satisfied in every interaction. At the end of the day, you will have a sense of accomplishment and satisfaction in knowing you provided the best service and received stellar support in doing so!

Work from Home Equipment You Will Need

• High speed internet with a minimum speed of 10-15Mbps download and 4-6Mbps upload

• • Ethernet cable connection (no wi-fi)

• • Personal desktop or laptop computer with Windows 10 Operating System, minimum of 2GHz processor speed and at least 4GB RAM

• • USB headset with microphone

• Webcam

Day in the Life of a Brand Champion

You will be working diligently with your customers, providing them with solutions, answering general customer service questions that may include service issues, billing inquires, and product enhancement opportunities that will continue to drive customer satisfaction for our clients. By providing your unique set of troubleshooting skills, you will own all your customer interactions, with a goal of one call resolution. You will end your day satisfied in knowing that you and you alone assisted a customer in the same manner you yourself would like to be assisted! Your expert service will position Startek as the employer and provider of choice!

Job Requirements

• • Both English and Spanish fluency required.

• • High school diploma or equivalent education required

• • Strong written communication skills. Requires heavy computer communication in a customer service capacity

• • Understanding of basic internet troubleshooting and configurations

• • Able to work a variety of work schedules to include days, nights, weekends, holidays, etc.

• Capable of multitasking (researching solutions while communicating with a Subscriber)

Additional Skills

• • Goal and detail oriented

• • Understanding of basic internet troubleshooting and configurations

• • Ability to multitask (use of multiple tools and applications required)

• • Handle and overcome rejection

• • Quick thinker, likes challenges, ambitious, determined and confidence