Social Media Customer Care Agent (Remote) | Apply Today

Description

The Challenge

The agents engage consumers on all social properties, providing pre-purchase guidance, post-purchase use and care support, and social channel engagement. The agents support and problem solve through various means like email, chat, ratings and reviews, brand answers, and social messaging. Positive interactions in these channels are significant drivers of brand loyalty.

What you will Do

Essential Responsibilities

• Professionally respond to and resolve inquiries to incoming consumer emails and web chats across a wide variety of topics including, but not limited to pre-purchase inquiries, installation requirements, basic trouble-shooting, use & care information, and complaints.
• Respond quickly and professionally to social channel engagements on Facebook, Twitter, Instagram, YouTube and other platforms.
• Resolve consumer questions and respond to ratings and reviews of our products on the GE Appliances.com site as well as key partner retail sites.
• Become proficient in using internal platforms and resources that support email, chat, and Ask & Answer such as Oracle RightNow, Knowledge Base, eDoc, GE Appliances.com, SMC, and other systems as required.
• Follow protocol and adhere to guidelines.
• Achieve and maintain fully satisfactory performance.
• Relocation assistance: No
• Hiring Salary: 34K