Sitel Work at Home Work from Home in the US Apply Now

Job Responsibilities : Healthcare Customer Service Representative

Salary : $14.60 per hour

Company : Sitel Group

Location : Remote US

Healthcare Customer Service Representative

Req ID#: 321388
Virtual Any Location US

Healthcare Customer Service Representative

Work at Home

Healthcare Customer Service Representative

  • With your job application you may see some communications come from Sitel Group as well as SYKES.

Work with Us and You’ll Enjoy:

  • Bonus potential: Agents earning their license: $250 once you pass the license exam and an additional $500 after peak week is completed.

  • Licensed Agents: $750 after training. An additional $750 after peak week is completed.

  • Work from home benefits include saving time money and the environment

  • Sitel invests in you by covering the entire cost for you to get licensed

  • Hand-on 100% training

  • Tuition assistance

  • Benefits including medical dental life and vision insurance company matched 401K and generous paid time off


  • A passion to help those in need; Customer Service Excellence
  • One or more year of college education or relevant work experience
  • Ability to close a sale using different approaches
  • Professional and articulate voice
  • Home office that is noise & distraction free
  • Must have a HS diploma or GED equivalent
  • Must pass background screen
  • Must pass pre-licensing and resident exam
  • 2+ years in a Customer Service environment or equivalent customer service skills and experience.
  • Experience in Health Care/Insurance environment preferred (Familiarity with medical terminology health plan documents or benefit plan design) but not required

Core Responsibilities:

  • This is a licensed sales position and will require sales goals to be met throughout the season.
  • The licensed insurance agent role is licensed in Health insurance in their resident state.
  • Handle inbound call center sales calls from existing and prospective client customers
  • Identifies customers’ health insurance needs
  • Gathers customer information solves problems
  • Educates and answers questions from customers regarding coverage rates billing issues and general policy reviews
  • Recommends tailored packages of coverage and closes the sale
  • Advance your career by completing a simple pre-licensing course and pass the applicable resident state exam for Life Accident & Health Insurance
  • Act as an empathetic consultant to the customers encouraging and educating while offering assistance to their account issues and concerns

Required Minimum work from home Specifics:

  • Internet speed minimum – download speed 5.0 MB; upload speed 3.0 MB
  • Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
  • DSL Fiber or broadband required – WiFi WiMax satellite dial-up and/or hot spots Mobile carriers VPNs and hosting services are NOT allowed
  • Home router with wired link (Ethernet cable) to PC

After applying you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from [email protected] for your personal link. After you complete your interview our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.

About Sitel Group®:

SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years our award-winning culture has been dedicated to improving the employee experience.

We’re creating an opportunity for you to learn lead and grow in your career! At Sitel Group®️ one of the largest global providers of customer experience (CX) products and solutions we are hiring multiple Healthcare Customer Service Representatives to support high-volume inbound customer service projects for our industry-leading healthcare clients.*

As a trusted employer we’ll create the best match for you based on your experience and preferences including full time daytime and evening shifts. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!

Learn more at and connect with us on Facebook LinkedIn and Twitter.

At this time SYKESHome does not offer employment to individuals located in the following states: Alaska California Delaware Hawaii Illinois Louisiana Maine Maryland Massachusetts Montana New York Puerto Rico Rhode Island Vermont Washington and Washington DC.

Healthcare Customer Service Representative

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