Remote Work Customer Service Representative Jobs 2021

Job Duties: Your day to day

• Solve the problem efficiently: Quick with quality
• Make it personal: Take ownership
• Inspire customer loyalty: Give them a reason to come back
• Listen Carefully: Be attentive
• Emphasize our effort: Because we care

Essential Functions: The nuts and bolts

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned

Qualifications: What you need to apply

• High School diploma or GED
• 1 – 2 years previous customer service experience
• Experience in a performance-based or metric-driven environment
• Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

• Ability to complete mandatory paid training for 4 weeks – 100% attendance is required

Equipment you must have for training and for work:

• Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
• No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
• SAntivirus/Anti-malware
• 6 GB of RAM
• Wired USB headset (with microphone) which is compatible with our systems
• Ethernet cable hardwired into you modem/router
• Wi-Fi is not permitted
• USB to Ethernet converter if your computer does not have an Ethernet port
• Monitor: 15 inches or larger with minimum resolution of 1024 X 768
• Mouse and keyboard
• Webcam (built in or external) with minimum resolution of 640 X 480
• Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication