Remote Technical Support Specialist Jobs Apply Now

Job Responsibilities : Support Technician – Level 1 (Remote)

Salary : $16 – $21 an hour

Company : Bold Group

Location : Remote US

Bold Group is looking for an outstanding service professional to join our team. The L1 Support Technician is responsible for providing high-quality technical support for the Bold Group platforms. You’ll interact with customers and prospects across the world through e-mail, phone interactions, and desktop sharing. The fundamental goal of this position is to help our customers achieve success when using Bold Group software products.

The Bold Group Core Values:

  • Our team protects the Bold Group Reputation by always maintaining a high level of integrity.
  • We hire Team Players who have a positive attitude and are invested in the success of both their peers and the company.
  • We encourage Innovation and welcome creative and forward-thinking problem-solvers.

Core Responsibilities:

  • Provide excellent customer support via phone or email to assist in troubleshooting software and technical issues, in a high-volume capacity
  • Per process, document tickets for escalation to Level 2 Support
  • Document all activities and customer contact into our incident tracking system.
  • Show initiative and act independently to resolve tickets, manage multiple priorities and follow through on tasks to completion.
  • Ability to be On Call in a 24 x 7 environment

Must Haves:

  • Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
  • Familiarity with a range of enterprise software solutions including Microsoft Office 365 and SQL and be comfortable in conversations with IT professionals and technical customers.
  • Experience troubleshooting and solving technical problems.
  • Customer advocacy, empathy, and keen attention to detail.

Nice to Haves:

  • Experience in a technical support role covering enterprise software products with an emphasis on accounting-based applications.
  • An education focused on Computer Science, MIS, accounting, or similar disciplines.

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