Remote Technical Support Specialist Jobs Apply Now

Bold Group is looking for an outstanding service professional to join our team. The L1 Support Technician is responsible for providing high-quality technical support for the Bold Group platforms. You’ll interact with customers and prospects across the world through e-mail, phone interactions, and desktop sharing. The fundamental goal of this position is to help our customers achieve success when using Bold Group software products.

The Bold Group Core Values:

• Our team protects the Bold Group Reputation by always maintaining a high level of integrity.
• We hire Team Players who have a positive attitude and are invested in the success of both their peers and the company.
• We encourage Innovation and welcome creative and forward-thinking problem-solvers.

Core Responsibilities:

• Provide excellent customer support via phone or email to assist in troubleshooting software and technical issues, in a high-volume capacity
• Per process, document tickets for escalation to Level 2 Support
• Document all activities and customer contact into our incident tracking system.
• Show initiative and act independently to resolve tickets, manage multiple priorities and follow through on tasks to completion.
• Ability to be On Call in a 24 x 7 environment

Must Haves:

• Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
• Familiarity with a range of enterprise software solutions including Microsoft Office 365 and SQL and be comfortable in conversations with IT professionals and technical customers.
• Experience troubleshooting and solving technical problems.
• Customer advocacy, empathy, and keen attention to detail.

Nice to Haves:

• Experience in a technical support role covering enterprise software products with an emphasis on accounting-based applications.
• An education focused on Computer Science, MIS, accounting, or similar disciplines.