Job Responsibilities : Support Technician – Level 1 (Remote)
Salary : $16 – $21 an hour
Company : Bold Group
Location : Remote US
Bold Group is looking for an outstanding service professional to join our team. The L1 Support Technician is responsible for providing high-quality technical support for the Bold Group platforms. You’ll interact with customers and prospects across the world through e-mail, phone interactions, and desktop sharing. The fundamental goal of this position is to help our customers achieve success when using Bold Group software products.
The Bold Group Core Values:
- Our team protects the Bold Group Reputation by always maintaining a high level of integrity.
- We hire Team Players who have a positive attitude and are invested in the success of both their peers and the company.
- We encourage Innovation and welcome creative and forward-thinking problem-solvers.
- Provide excellent customer support via phone or email to assist in troubleshooting software and technical issues, in a high-volume capacity
- Per process, document tickets for escalation to Level 2 Support
- Document all activities and customer contact into our incident tracking system.
- Show initiative and act independently to resolve tickets, manage multiple priorities and follow through on tasks to completion.
- Ability to be On Call in a 24 x 7 environment
- Ability to communicate confidently with tech-savvy customers using perfect written and spoken English.
- Familiarity with a range of enterprise software solutions including Microsoft Office 365 and SQL and be comfortable in conversations with IT professionals and technical customers.
- Experience troubleshooting and solving technical problems.
- Customer advocacy, empathy, and keen attention to detail.
Nice to Haves:
- Experience in a technical support role covering enterprise software products with an emphasis on accounting-based applications.
- An education focused on Computer Science, MIS, accounting, or similar disciplines.
Click Here : Apply Now
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