Job Responsibilities : Tech Support 1
Salary : $35000 per year
Company : Hy-Security Gate INC
Location : Remote US
Reporting to the Engineering Operations Manager, the Technical Support Representative 1 will provide after sales support to the customers via phone or email interactions. This is a customer facing position and requires excellent verbal communication skills. Working closely with the rest of the Technical Support team, the Engineering and Quality groups, this position provides valuable information on customer product usage for continuous improvement activities. This opening is in support of our new products and their capabilities to network with our customers’ systems.
- Provides basic technical support and assistance to customers via email, phone, and/or other remote methods.
- Addresses and responds to customer inquiries on organization products and services, including installation, operations functions, troubleshooting and maintenance.
- Provides customers with preventive maintenance and configuration recommendations to improve product usability and performance.
- Documents customer interactions, including details of inquiries, complaints, comments and actions taken.
Required Knowledge, Skills and Abilities:
- High customer service orientation.
- Knowledge of and ability to troubleshoot networked devices.
- Self-directed with the ability to prioritize workload.Electrical circuit (Low and High voltage) understanding.
- Ability to use and instruct on the use of electrical diagnostic tools. (e.g. multimeter).
- Possesses an aptitude for mathematical concepts and the ability to read and interpret specification sheets.
- Minimum 2-year degree preferred
- 1 or more years of technical support experience preferred
- Experience with support of networked equipment required
- Bilingual Spanish speaking preferred
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