Remote Supervisor Jobs (NOW HIRING)

As a Supervisor you’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. You will be responsible for the day-to-day supervision of line employees. Responsibilities include employee management cost containment staffing employee performance management resource allocation and effective communication with outside sales and manufacturers.

Responsibilities:

What you’ll be doing…

• Communicates and implements company work rules performance standards and departmental operating policies
• Facilitates employee reviews discipline coaching and counseling and policy application
• Distributes assigned tasks to work group
• Directs training and development within the work group
• Direct supervision of line employees including scheduling time management and performance monitoring
• Provides resolution of interdepartmental issues
• Compiles and processes call metrics and review material for department manager
• Coordinates employee schedules
• Participates in developing department incentives program
• Effectively communicates with outside sales field for both CCS and the manufacturers
• Handles escalated patient calls
• Proficiently communicates both written and verbal formats with internal and external customers
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular predictable consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare Medicaid HIPAA and Private Insurance regulations and requirements
• Abides by all regulations policies procedures and standards

Qualifications:

• High School Diploma or (GED)
• A minimum of one year of prior supervisory experience is required. An Associate’s Degree (AA) from a two year college is a plus.
• Proficient with various Microsoft Office software such as Word Excel and PowerPoint
• Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
• Keeps the organization’s vision and values at the forefront of employee decision making and actions
• Identifies and understands issues problems and opportunities; compares data from different sources to draw conclusions
• Maintains effectiveness when experiencing major changes in work responsibilities or environment
• Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
• Effectively meets and exceeds customer needs builds productive customer relationships and takes responsibility for customer satisfaction and loyalty