Remote Supervisor Jobs (NOW HIRING)

Job Responsibilities : Supervisor, Call Center

Salary : $47800 per year

Company : CCS Medical

Location : Remote US

Educational requirements : High School

If you are positive and professional with a focus on solving problems and doing whatever it takes to make a difference to every customer every time you are a match for CCS Medical! If you relate well to all kinds of people explain things easily in ways that our patients can understand and listen attentively and can hone in on the most important issues then.…….. this is the career for you!

As a Supervisor you’ll be at the heart of our customer service operations as you deliver first-class customer service in every interaction in our call center. You will be responsible for the day-to-day supervision of line employees. Responsibilities include employee management cost containment staffing employee performance management resource allocation and effective communication with outside sales and manufacturers.


What you’ll be doing…

  • Communicates and implements company work rules performance standards and departmental operating policies
  • Facilitates employee reviews discipline coaching and counseling and policy application
  • Distributes assigned tasks to work group
  • Directs training and development within the work group
  • Direct supervision of line employees including scheduling time management and performance monitoring
  • Provides resolution of interdepartmental issues
  • Compiles and processes call metrics and review material for department manager
  • Coordinates employee schedules
  • Participates in developing department incentives program
  • Effectively communicates with outside sales field for both CCS and the manufacturers
  • Handles escalated patient calls
  • Proficiently communicates both written and verbal formats with internal and external customers
  • Maintains a high degree of confidentiality at all times due to access to sensitive information
  • Maintains regular predictable consistent attendance and is flexible to meet the needs of the department
  • Follows all Medicare Medicaid HIPAA and Private Insurance regulations and requirements
  • Abides by all regulations policies procedures and standards


  • High School Diploma or (GED)
  • A minimum of one year of prior supervisory experience is required. An Associate’s Degree (AA) from a two year college is a plus.
  • Proficient with various Microsoft Office software such as Word Excel and PowerPoint
  • Uses appropriate methods and a flexible interpersonal style to help build a cohesive team
  • Keeps the organization’s vision and values at the forefront of employee decision making and actions
  • Identifies and understands issues problems and opportunities; compares data from different sources to draw conclusions
  • Maintains effectiveness when experiencing major changes in work responsibilities or environment
  • Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities
  • Effectively meets and exceeds customer needs builds productive customer relationships and takes responsibility for customer satisfaction and loyalty

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