Remote Social Work Jobs | Case Investigator – COVID-19 Apply Now

Responsibilities:

• Act as primary point person to call people with a positive diagnostic test for COVID-19, provide support and gather information, including information about the disease
• Triage and coordinate next steps for isolation for cases and quarantine for individuals the person has been in contact with.
• Communicate with cases in a professional and empathetic manner
• Collect and record information on symptoms into the CRM

Educational Requirements:

• Bachelor’s degree or equivalent license/certification in a health-science field

General Requirements:

• “Making Contact: A Training for COVID-19 Contact Tracers”(ASTHO) completed by date of hire
• Experience within a healthcare setting
• Ability to exhibit a professional, positive attitude and work ethic
• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress

• Proficiency in languages other than English is a strong plus (especially Spanish, Portuguese, French, Haitian-Creole, Mandarin, Cantonese, Bengali)

• PC with Windows 10 or Mac with Mac OS 10.15 or newer
• Antivirus Protection: Windows Defender and Windows Firewall, for Mac Antivirus Protection: Sophos
• Personal mobile device
• A headset is recommended
• Must have a quiet, dedicated workspace
• User provided home high-speed network connection