Job Responsibilities : Phone Receptionist
Salary : $14 per hour
Company : International Rescue Committee
Location : Remote US
Job Overview: We are looking for a friendly and experienced phone receptionist to join our team! You will provide a welcoming first impression to callers and will assist refugees, asylees and other immigrants by ensuring they have access to IRC’s services in Northern California. Your professional, customer serv
Answer and direct phone calls to the accurate department and/or staff member and follow up on voicemail
Conduct phone screenings to identify general eligibility for programming
Respond to appointment requests and coordinate with staff to facilitate referrals to available programming
Work in collaboration with program staff to create and maintain a regularly updated collection of local client resources and contacts
Assist with reminders for appointments through phone / text messaging, as needed
Other duties as assigned
You are proficient in English and Spanish. Additional fluency in another relevant language (Dari, Farsi, Pashto, Arabic) preferred.
Poised and professional; you communicate in a welcoming and upbeat manner with the ability to interact with many different people and language abilities over the phone.
You take pride in the being highly organized and efficient.
You have a strong command of Microsoft Office applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage skills; familiarity with reservation management systems a plus..
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