Remote Payroll Jobs | Support Specialist 2021

How you’ll add value:

• Respond to technical support tickets
• Prompt customers for information necessary to troubleshoot problem reports
• Reach out to customers by phone and/or screen share as necessary to understand problem reports
• Help customers understand R365 payroll integration functionality
• Route non-payroll customer issues to appropriate teams and team members
• Diagnose and document software defects and escalate them to management
• Participate in live chats
• Manage personal queue of customer tickets
• Identify gaps in company self-help documentation
• Identify and share ticket trends with the Implementation Team
• Conduct Basic Training on an as-need basis
• Other duties as assigned

What you’ll need to be successful in this role:

• Previous background with Payroll and HR Systems
• High attention to detail
• Excel knowledge
• Flexible and adaptable based on the needs of the client and internal team

PREFERRED QUALIFICATIONS

• Familiarity with restaurant management
• Familiarity with restaurant labor scheduling and labor management
• Understanding of basic accounting journal entry principles

Why join our amazing team?

• We’re a community that prides itself in creating innovative solutions and producing quality work.
• Our product is the secret ingredient that makes a real difference to restaurants nationwide.
• The open-concept work environment that we’ve created is causal, collaborative, and cultivates communication.