Job Responsibilities : Contact Center Online Banking Rep Overnights -Email (Work From Home)
Salary : $15.50 an hour
Company : Bank of the West
Location : Remote US
From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.
Job Description Summary
Responds to customer requests for technical assistance on eTimeBanker, account information, related products and services in a real time environment. Answers emails and incoming telephone calls from prospective and existing customers regarding a variety of banking related questions and concerns while maintaining the highest level of customer service.
Essential Job Functions
- Provides basic technical assistance to customers concerning eTimeBanker, which includes navigation, enrollment, and password reset assistance, as well as basic browser troubleshooting.
- Identifies and matches customer needs for bank products and services, gathers information, process transactions accurately and refers customers when appropriate.
- Effectively uses all applicable systems, technology and software to assist internal and external customers in a timely and proficient manner.
- Remains customer-focused while accurately answering incoming inquiries from internal and external customers. Process requests and transactions in accordance with bank policies and procedures of the Telephone Banking Contact Center.
- Provides information on bank products as requested by the customer. This may include recommending alternative banking products and/or making referrals to other departments to better meet the customer’s banking needs.
- Requires limited job knowledge of systems and procedures.
- Follows basic work routines and standards.
- Typically does not require prior experience.
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