Remote Night Shift Customer Service Jobs

Job Responsibilities : Customer Support Specialist (Overnight Support)

Salary : 16 per hour

Company : Loopio

Location : Remote CA

Loopio is a workplace that unleashes learning & growth opportunities for our Loopers. We provide autonomous challenging work that allows each employee to master their craft. We attract and retain people who are naturally curious have grit and are eager to grow and build their careers. At Loopio we genuinely support each other because true success comes from working as #oneteam.

Are you passionate about solving problems learning something new everyday connecting with and helping customers? If so we’d love to hear from you! We’re looking for a curious solution-oriented empathetic individual to join our Support Team. Our team supports a variety of clients across time zones and this role will require a seasoned support professional to be the key support contact for our clients. We are looking for someone that has advanced customer support and problem solving skills and can autonomously resolve customer issues in a timely manner for clients based in Europe and APAC.

Reporting to the Manager of Support our Support Specialists take ownership for troubleshooting and resolving reported issues in a timely fashion providing best in class customer service creating a customer for life. Our customers always know we have their back!

This exciting role will support our globally based customers and help Loopio further expand our offered support hours. To do this this role’s shift will cover
9pm – 5am EST Sunday – Thursday.

What You’ll Be Doing

    • [Support] Provide personalized and relevant assistance to all Loopio users (both customers and internally) by responding to support tickets (Zendesk) and phone inquiries
    • Reproduce issues review logs and internal resources as needed to debug issues
    • Deliver viable workarounds and solutions to help customers meet deadlines
    • Provide both quick and high quality support to our customers via email and phone
    • Communicate complex information to customers in a simple and easy to understand format
    • [Empower] Create and maintain help center resources to aid customers in self-service
    • Document internal learnings assisting other support team members in solving tickets
    • Participate in internal training sessions to teach your teammates new skills
    • [Partner] With the wider Customer Experience team delivering value and contributing to customer retention
    • With Engineering as the main support escalation point bringing the voice of the user to prioritize software defects
    • With Product and Design by sharing customer product feedback and discussing feature requests
    • [Learn] Continuously learn about new features and product improvements maintaining SME knowledge
    • Participate in team huddles to share new product learningsSpot trends and proactively identify areas for team/process/product improvements

What You’ll Bring to the Team

    • 2+ years experience in a customer facing role at a SaaS software company you’ve developed in depth product knowledge and support skills from these experiences
    • Proven experience providing triage and technical support for complicated product situations
    • Methodical and autonomous problem solving skills + curious with great detective skills gets your excited
    • Strong desire and passion for helping and supporting others “Got Your Back” is our team mantra
    • Tech savvy a strong understanding of a thirst to learn new technologies and tools
    • Previous exposure with support tools (ex. Zendesk Jira) (nice to have)
    • Excellent written and verbal communication skills
    • Strong organizational skills and attention to detail
    • Ability to multitask and context switch with ease

Where You’ll Work

    • Loopio is a remote-first workplace because we recognize the advantages of working flexibly. We have two Hub Regions which means that employees live and work within a 300 KM radius of Toronto (within Ontario) or Vancouver (within British Columbia) and work within regular business hours in their timezone.
    • Loopio’s office headquarters are located in Toronto’s vibrant Kensington Market. Ontario Loopers have the option to work in the office (when it’s safe to do so) or from home whatever works best for you! Loopio does not have a Vancouver office space and BC Loopers will work remotely from home.
    • You’ll collaborate with your teams virtually (we’re just a Zoom call away!) and have established core sync hours and focus time during the workday to enable us to work smarter together

Why You’ll Love Working at Loopio

    • Your manager supports your development by providing ongoing feedback and regular 1-on-1s
    • You have tons of autonomy and responsibility: this role provides an opportunity to try new things and push creative boundaries
    • You’ll learn more than you thought was possible; our team is obsessed with personal and professional growth (every Looper receives a professional mastery allowance each year)
    • You’ll be set up to work remotely with a MacBook laptop a monthly phone and internet allowance and a work-from-home budget to help get your home office all set up!
    • Join us in quarterly company celebrations and company-wide annual retreat (it’s virtual until we can meet in person again) to celebrate the big wins and milestones as #oneteam!
    • You’ll be joining a culture that has thoughtfully built out opportunities for connections in a remote first environment.
    • We have Employee Resource Groups House Teams (curious? ask us about it!) virtual yoga cooking classes and many more moments for us to have fun and learn together!
    • You’ll be a part of an award-winning workplace and one of Canada’s fastest growing companies with ample opportunity to make a big impact here!
Loopio is an equal opportunity employer that is deeply committed to building equitable workplaces that are diverse and inclusive. We actively encourage candidates from
all backgrounds to consider us as a future employer. Please contact Yeniffer Senior Manager of Talent Experience ([email protected]) should you require accommodations at any point during our virtual interview process.

Click Here : Apply Now