Remote Night Job – Product Support Analyst 2021 Apply Now

What you’ll do as a Product Support Analyst:

• Be a problem-solving and troubleshooting expert handling front and back-end support of the Recorded Future web application interface and API endpoints
• Guide clients on product feature functionality, and how to find solutions in our platform
• Assist with deployments of Recorded Future Threat Intelligence data in client environments including SIEMs, ticketing systems, incident response tools, and SOAR products
• Work overnight U.S. hours (9pm – 5am EST)

What you’ll bring to the Product Support Analyst role:

• Work experience in information security, Cybersecurity, or Security Operations
• Demonstrated skills speaking technically and effectively with clients, analysts, and developers
• Solid foundation in basic network and internet protocols
• A+ / Network+ / Security+/ HDI-CSR certifications preferred
• Experience with SIEMs (Splunk, QRadar, LogRhythm) and other security tools (TIPs, Vulnerability Management, Security Orchestration and Automation)
• Experience with REST APIs and JSON is a plus
• Experience utilizing ticket systems and associated workflows (Zendesk and JIRA is a plus)