Job Responsibilities : Associate Account Manager
Salary : $46000 per year
Company : CVS Health
Location : Remote US
Educational requirements : High School
Required Qualifications
Develops and executes customer product/plan administration: Meets with customers at least quarterly to discuss service levels and expectations, share process improvements, discuss operation of plans, identify gaps in service levels, determine root causes and develop solutions • Identifies customer specific service issues, identifies solutions and leads resolution of issues working with other areas to implement • Responds to customers’ requests for claim analysis, plan design changes, and benefit questions and clarifications • Collaborates with account management team to achieve growth/renewal objectives; assists in preparation and delivery of renewal packages • Supports all plan administration activities, including installation, plan set-up, eligibility, billing and drafting by working proactively with support areas
Preferred Qualifications
Customer service, DG and Sale Force experience preferred but not necessary
Education
High School Graduate, some college preferred but not necessary
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