Remote Jobs Hiring for Technical Support Engineer 2021 Apply Now

What you’d be doing:

• Support a global customer base via GitHub, community, email and ticketing systems
• Demonstrate ownership, follow-through with customers and drive issues to resolution
• Reproduce customer issues and test new product functionality
• Partner with customers to achieve their desired goals by illustrating best practices
• Adhere to contractual SLAs for responsiveness
• Update and extend documentation
• Participate in on-call rotation for the SaaS product with rest of the team
• Enhance our InfluxDB Cloud offering using automation and monitoring tools
• Develop solutions using Flux, Golang, Python
• Communicate recurring issues, challenges, and roadblocks with fellow team members and products

What we’re looking for:

• Professional, personable, conscientious
• 4+ years of technical work experience: support, development, engineering, etc.
• Profound knowledge in non-relational database concepts, database clustering, HA services, load balancing, automation, monitoring, configuration management and queuing (Kafka, Rabbit MQ, TIBCO, MQ Series, etc.)
• Knowledge of Networking and HTTP(S)d
• Significant administration experience in Linux-based application hosting environments
• Expertise in at least in one of the following: Python+NumPy/SciPy, R, Matlab or Haskell

Nice to have:

• Documentation or tech writing experience
• Professional Services or Training experience
• Multi-lingual
• Experience with time-series data tools