Remote Jobs Hiring for Technical Support Engineer 2021 Apply Now

Job Responsibilities : Technical Support Engineer

Salary : $30 per hour

Company : InfluxData

Location : Remote US

What you’d be doing:

  • Support a global customer base via GitHub, community, email and ticketing systems
  • Demonstrate ownership, follow-through with customers and drive issues to resolution
  • Reproduce customer issues and test new product functionality
  • Partner with customers to achieve their desired goals by illustrating best practices
  • Adhere to contractual SLAs for responsiveness
  • Update and extend documentation
  • Participate in on-call rotation for the SaaS product with rest of the team
  • Enhance our InfluxDB Cloud offering using automation and monitoring tools
  • Develop solutions using Flux, Golang, Python
  • Communicate recurring issues, challenges, and roadblocks with fellow team members and products

What we’re looking for:

  • Professional, personable, conscientious
  • 4+ years of technical work experience: support, development, engineering, etc.
  • Profound knowledge in non-relational database concepts, database clustering, HA services, load balancing, automation, monitoring, configuration management and queuing (Kafka, Rabbit MQ, TIBCO, MQ Series, etc.)
  • Knowledge of Networking and HTTP(S)d
  • Significant administration experience in Linux-based application hosting environments
  • Expertise in at least in one of the following: Python+NumPy/SciPy, R, Matlab or Haskell

Nice to have:

  • Documentation or tech writing experience
  • Professional Services or Training experience
  • Multi-lingual
  • Experience with time-series data tools

Click Here : Apply Now