Remote Jobs from home | Electronic Banking Customer Service 2021

Job Responsibilities : Electronic Banking Customer Service Officer – (Remote Eligible in MO, KS, NM, AZ, NV)

Salary : $49000 per year

Company : Enterprise Bank & Trust

Location : Remote US

Educational requirements : High School

Essential Duties and Responsibilities:

  • Respond to heavy call volumes, addressing all customer needs or issues
  • Respond to email and online banking message inquiries
  • Assist clients with any and all online banking needs including Treasury Management product support
  • Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
  • Respond to and address various system technical issues
  • Other duties as assigned


  • Strong commitment to customer service
  • Excellent verbal, written and telephone communication skills
  • Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
  • Detail-oriented

Supervisory Responsibilities:

  • None

Education and/or Experience:

  • 3 – 5 years’ experience in the financial services industry or a combination of relevant experience
  • Previous banking experience preferred
  • High school diploma or general education degree

Computer and Software Skills:

  • Skilled in operation of a personal computer and mobile devices
  • Microsoft Office
  • Google Mail
  • Google Suite
  • Proficiency in navigating multiple banking systems

Certificates, Licenses and Registrations:

  • None

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