Remote Jobs from home | Electronic Banking Customer Service 2021

Essential Duties and Responsibilities:

• Respond to heavy call volumes, addressing all customer needs or issues
• Respond to email and online banking message inquiries
• Assist clients with any and all online banking needs including Treasury Management product support
• Assist clients with processing ACH transactions, Wires, P2P payments, Bill Payment, Positive Pay, Remote Deposits, Debit Card Inquiries, and Transaction Disputes
• Respond to and address various system technical issues
• Other duties as assigned

Qualifications:

• Strong commitment to customer service
• Excellent verbal, written and telephone communication skills
• Ability to communicate and cooperate in a team environment to produce needed outcomes and meet goals
• Detail-oriented

Supervisory Responsibilities:

• None

Education and/or Experience:

• 3 – 5 years’ experience in the financial services industry or a combination of relevant experience
• Previous banking experience preferred
• High school diploma or general education degree

Computer and Software Skills:

• Skilled in operation of a personal computer and mobile devices
• Microsoft Office
• Google Mail
• Google Suite
• Proficiency in navigating multiple banking systems

Certificates, Licenses and Registrations:

• None