Job Responsibilities : Technical Support Specialist
Salary : $16 per hour
Company : Jamf
Location : Remote US
What you’ll do at Jamf:
At Jamf, we empower people to be their best selves and do their best work. The Technical Support Specialist works within the Technical Support department to provide technical support for customers related to the installation, troubleshooting and integration of Jamf products and supporting technologies. The Technical Support Specialist provides assistance to Jamf users and is responsible for day-to-day interactions with customers and overall customer satisfaction by providing support for Jamf Pro customers. The Technical Support Specialist also actively participates in the creation, maintenance, and sharing of technical information related to core Jamf products and supporting technologies.
Responsibilities
- Utilize available resources to resolve support issues independently and as part of a team
- Work directly with customers to troubleshoot, recreate, and resolve Tier 2 issues related to Jamf products and supporting technologies, as well as other customer issues as assigned
- Contribute to the 24/7 global support resource pool
- Maintain excellent case documentation to allow for collaborative troubleshooting and resolution
- Use strong judgment to determine the appropriate channel of customer communication (email, phone, screen sharing, etc.)
- Maintain excellent case management to ensure target response times are met
- Other duties and special projects as assigned
- Ability to work independently and as part of a team
- Experience with macOS, iOS, and/or server platforms is required
- Previous experience in technical support and/or systems administration is strongly preferredLI-REMOTE
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