Remote Help Desk Jobs in USA Apply Now 2021

Duties and Responsibilities:

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint.
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies.
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed.
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc).

Education and Experience:

• High School degree or equivalent
• Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service
• PACS experience preferred, though not required