Remote Help Desk Jobs in USA Apply Now 2021

Job Responsibilities : Help Desk – Part Time Remote

Salary : $14 an hour

Company : Experity, Inc

Location : Remote US

Educational requirements : High School

Duties and Responsibilities:

  • Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint.
  • Make outbound calls to centers to notify them of positive findings or to request additional information on studies.
  • Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed.
  • Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc).

Education and Experience:

  • High School degree or equivalent
  • Minimum of two years of related experience in basic computer skills, clerical work, call center environment, or customer service
  • PACS experience preferred, though not required

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