Remote Data Entry Jobs & Records Specialist 2021

About the role

This technical role supports the reimbursement order placement process by understanding and adhering to the appropriate insurance plan, warranty policy and ensuring all required documents have been received prior to processing.

Key Responsibilities

• Navigate business systems, utilize applicable software and company provided tools to ensure that each order placed is qualified for processing
• Follow the qualified order checklist process to ensure that all necessary information to progress an order is gathered and entered into the system prior to formal processing
• Ensure each item being ordered is billable under the insurance plan and ensure that no orders are billed to insurance where the item is still under warranty
• Understand eligibility for all recipients and clinicians placing new orders

Key Requirements

To add value to Cochlear in this role you’ll be able to meet and demonstrate the following knowledge, skills, and abilities in your application and at interview:

• Bachelor’s Degree and 1 year of data entry or customer service experience OR High School Diploma and 4 years of data entry or customer service experience
• Strong computer skills and experience using common office resources and systems (Microsoft office, phone)