Pfizer Remote Jobs | Customer Service Representative Apply Now 2021

Customer Service Representative – 13 openings

• This will be remote until restrictions are lifted
• Candidates will need to be close to Lake Forest, IL or Memphis, TN location

Summary:

As the initial point of contact, the Customer Service Representative serves as the face of Pfizer to our vaccine customers, including but not limited to health care professionals, home health facilities, retail pharmacies, and government entities.

Responsibilities:

• Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls and emails
• Maintain a detailed working knowledge of Pfizer BioNTech COVID19 vaccine product/process information, Pfizer trade policies, SOPs, and standard business processes in order to respond to customer inquiries, and product-specific order handling guidelines

Qualifications:

• Bachelor’s degree preferred or high school diploma with minimum 2+ years of customer service experience
• Ability to always remain professional and courteous with customers