Petsmart Work from Home Jobs

About the Job

• Answer incoming phone calls from pet parents assist with scheduling appointments and answer all questions about our services.
• Ensure that all additional service opportunities are presented to the pet parent in a confident manner including why the service would be beneficial to the pet’s experience.
• Answer each call thoroughly yet efficiently ensuring all information is correctly obtained from the pet parents.
• Demonstrate effective problem solving and customer relation skills.
• Communicate information clearly and accurately to the pet parent through the appropriate written and verbal means.
• Provide feedback to supervisors on processes and customer interactions as necessary.

• High school diploma or a combination of education and experience
• Strong grammar and communication skills
• Strong computer skills and the ability to use multiple systems at the same time while answering calls
• Demonstrated success in providing exceptional customer service on the phone and via email
• Fluent English required; English and Spanish would be beneficial
• Perform at or above the company’s expectations including maintaining appropriate performance levels for Individual Talk Time Quality Sales percentage etc.
• Demonstrate regular attendance and adherence to call center schedule

About the Culture

• This is a fully remote position so you can enjoy the company of your pets while you work!
• Competitive hourly pay rate ample opportunity for advancement through our step increase program and a monthly bonus opportunity!
• Medical dental and vision for full-time associates. Variety of other benefits available for both full-time and part-time associates.
• Paid time off for both full-time and part-time associates.
• Excellent training and growth opportunities
• Volunteer events with PetSmart Charities