Paypal Jobs in US for Customer Supports

Job Responsibilities : Customer Solutions Teammate – Remote

Salary : $15per hour

Company : PayPal

Location : Remote US

Educational requirements : High School

Job Description:

As a Customer Service Teammate your responsibilities will be to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions.


As a Teammate you will:

  • Confidently answer contacts, through multiple channels (i.e. Phone, Email, Chat), from customers our company’s products and services.
  • Proactively guide and address customer questions regarding but not limited to; PayPal Products, Resolution Center, Purchase Protection, Seller Protection, Claims Management Processes, Chargebacks, Policy, Procedures and complete Issue Resolution.
  • Champion the customer’s issues and work on their behalf to achieve resolution to queries real time using customer information, appropriate technology and the appropriate policies/procedures.
  • Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.
  • Take a dynamic approach with customers, investigate inquiries, use appropriate tools and technology to reach a complete and accurate resolution preventing customer recontacts.
  • Proactively use customer information to educate, negotiate, and reposition available options.
  • Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our PayPal Protections Policies.
  • Balance the needs of the customer and business while driving loyalty and long-term value
  • Escalate customer contacts as necessary. Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points.

Education

  • High School Diploma or equivalent required

Experience

  • 2+ years’ experience within a financial service industry or call center environment with direct customer contact in one of these areas is required:
    • Technical or Product Support
    • Financial services industry
    • Fraud or Risk Experience
    • Retail or Hospitality
    • Sales experience (commission based, quota based, up-selling, cross selling)
  • Comfortable working in a high pressure, target-driven and fast paced environment

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