Paypal Jobs in US | Customer Solutions Jobs Remote 2021

Job Description Summary:  We are looking for a full time Remote Customer Support Specialist who doesn’t require a script to help our customers send and receive payments. Someone who can delight with promptness, thoroughness, accuracy and maybe an occasional pun or two.

Job Description:

As a Teammate you will:

• Provide world class customer service
• Field inbound support calls, live chats, and emails from users about our product offerings
• Try all avenues to solve a customer’s issue, but if you can’t, explain the why with an empathetic ear
• Educate our customers on how to use Venmo to send and receive payments
• Proactively look for ways to improve internal processes
• Research customer inquiries using the appropriate technology
• Use problem solving, analytics, and intuitive skills to follow logic and offer good solutions
• Field inbound support calls, live chats, and emails from users about our product offerings

Requirements:

• Education: High school diploma or equivalent
• 2+ years experience in a role that put you in direct contact with consumers via telephone, email, chat and/or face-to-face. Financial services and/or call center experience is a big plus.
• Some experience working remotely would be advantageous.
• Team player – we win as a team

Benefits

• Highly competitive salary
• Eligible for full medical benefits on Day 1,
• Eligible for financial security benefits including 401K, Employee Stock Purchase Plan, and Flexible Spending Accounts
• Provided training and support to set you up for success
• Active Employee Resource Groups